Warranty

Learn what’s covered, how to register your product, and more.

What's included?

Your Tylo sauna is built to last and we stand behind that promise with a comprehensive warranty for residential use. Here’s a quick look at what’s included:

5-year coverage for core components (heaters, infrared panels, wood cabinetry, speakers and more)
In-field labor coverage for the first 2 years
Factory labor for an additional 3 years

Download the full warranty:

How to register your product warranty.

Prepare your documentation.

To process your request, we’ll need basic product details as well as your sauna serial number.

Submit your warranty registration.

Fill out the form below and tap ‘Submit’.

"*" indicates required fields

Register your product warranty.

Fill out the form below to complete your warranty registration.

*Required fields

First name*

Last name*

Email*

Phone number*

Street address*

City*

State/Province*

ZIP/Postal code*

Store/Dealer with whom the purchase was made*

Date Purchased/Installed

Sauna type*

Traditional Sauna (heater with rocks)

Infrared (black emitters on walls)

InfraSauna (combination with hot rocks and black emitters)

Room Serial Number

Where to find your serial number

Sauna Heater Serial Number (found on tag on bottom front of your heater)

Contactor Box Serial Number (found on box of Traditional or Hybrid Sauna rooms)

Submitting a claim

To submit a warranty claim, please reach out directly to the dealer where you purchased your sauna. Your dealer will be able to offer immediate assistance to troubleshoot the issue and process your claim.