Answer: The sauna door should always be sealed. So that the door does not "leak" heat and affect the ventilation of the sauna. Refrigerator doors have seals for the same reason. Door should always open outwards.

Answer: There is no correct temperature for a sauna; it depends on the preferences of the one taking the sauna. With heat storing sauna heaters, the sauna has a low temperature, and with wall sauna heaters, the sauna has higher temperatures. To achieve a high temperature, the sauna has to be heated up over a longer time. Read more about different sauna bathing forms here: Sauna bathing forms.

Answer: It is never wise to save on insulation, as a change will affect the output selection of the sauna heater. Pay special attention to the ceiling. We always measure saunas fully thermally insulated with minimum 45mm. 

Answer: No. The structures of a sauna room and a steam room are completely different. Both products are controlled separately, and this might cause a safety risk, and the sauna heater to fail.

Answer: Tiles are fine in a sauna but there are a few things you need to think about. Tiles get hot inside a sauna! They'll burn you if you touch them. Benches, backrests and other parts that your body comes into contact with must be made of wood. Tiles are also "heavier" to heat up. You may need a more powerful heater. A rule of thumb is to add one cubic metre of room volume for each square metre of "heavy" material (tiles, stone, glass). If you are going to have tiles in your sauna, we do not recommend plaster as a base because of the high temperatures. We do not currently make any specific recommendations regarding base materials for tiles. Please contact interior materials suppliers for information.

Answer: You can have a window but it must be made of tempered glass which is able to withstand the differences in temperature and will not crack. If the window can be opened, make sure it is always closed properly when the sauna is on.

Answer: Of course. We have a range of doors and benches to choose from. Please contact one of our dealers for more information. Or klick here to see our assortment of doors and benches.

You can apply several coats of boat varnish to the door step and handles and the wooden floor or decking. This protects the wood’s finish and provides a beautiful, dirt-repellent surface that always retains its freshness.

Sauna benches, backrests and skirting panels are oiled on both sides with Tylö sauna oil. This odourless treatment makes cleaning easier and produces a water-repellent surface.
Please note! The walls and ceiling inside the sauna must not be treated.

If the sauna has been fitted with glass windows or walls, it is advisable to treat the lower strips against the glass with extra care. Condensation often forms here and this can damage the wood. Apply boat varnish to the exposed sections or repeat the oil treatment at more frequent intervals.

Answer: Taking in the air by the door instead of under the sauna heater can lead to problems, common issue is that  the overheating protection in the Tylö heater can be triggered if the ventilation and air flow do not function optimally or if the temperature that can be reached is limited. Since there are so many different ways to build a sauna, you should make sure, already when planning the sauna, that you use the right ventilation depending on which type of sauna heater you intend to install. Tylös sauna heaters can only be used with self-draft ventilation with the supply air valve under the unit and the exhaust air valve at the top of the wall, as far away from the unit and the supply air as possible. The exhaust air must be routed back to the same space from which supply air is taken. Our Tylö heaters can only be used with self-draft ventilation.  Problems arising from improper ventilation are not covered by warranty.

Answer: A sauna is heated from the top downwards, so if it has a very high ceiling it will take longer to heat up. There is no real benefit in having such height in a sauna unless you're going to have several layers of benches that will fill that space. A lower ceiling will save energy and reduce the amount of time it takes to heat the sauna.

To achieve the maximum possible return from your sauna, it is important to keep it clean and attractive. You should therefore clean the sauna regularly. Scrub the benches and floor with a green liquid soap, which is a mild and gentle detergent with a pleasant, old-fashioned fragrance.

Answer: It is important to follow the specified safety distances. If the heater requires a ceiling height of 190 cm, the ceiling height (from floor to ceiling) must be at least 190 cm in the entire sauna. 

Answer: See the page Find a dealer to search for your nearest dealer or click here

For the Tylö sauna heater, traditional ventilation or self-draft ventilation applies, which uses the natural flow of hot air. An air intake under the unit and a air outlet high up in the ceiling or high up on the opposite wall as far from the unit as possible. The intake air must originate from the same space that the sauna door opens into. The exhaust air must be led back to the same space from which the intake air is taken.

Mechanical ventilation is not recommended for any of Tylö's sauna heaters.

Your choice of heater will depend on how large your sauna is. Always choose a heater that provides the maximum output in relation to the size of the sauna. The greater the output in relation to the volume of the space, the easier it is for the heater to heat the sauna and maintain the temperature. It also means that energy consumption is minimised.

You will need a heater with a higher output if the walls inside the sauna are made of a heavy material, such as concrete, glass, tiles, etc. To calculate the required output, add one cubic metre to the total volume of the sauna room for every square metre of heavy wall material.

Answer: No. Only an authorised person is allowed to connect a sauna heater to the electrical network, according to the electricity regulations in force.

The data rating plate is located furthest down on one of the ends of the heater. This shows what model it is, the serial number, the power rating of the heater and the year/month of manufacture.

Answer: Most of our Tylö Sense Heaters require that stones are placed in the heater. Check the manual for the specific model of sauna heater to now what applies to your model. 

Answer: The stones should be reset according to the following principle: if you use the sauna once a week, the stones should be reset once a year, if you use the sauna twice a week, the stones should be reset twice a year. When resetting the stones, broken and sand-surfaced stones are removed and replaced by new ones. As they are used, the stones gradually break down and become more compact. It is therefore important to restack them occasionally to allow the air to flow freely between the stones. Good air circulation is required to ensure the heater works properly and to maximise the life of the heating elements.

The stone compartment in a public sauna, which is used continuously, should be inspected once a month and the stones replaced when necessary.

Answer: Tylö's traditional heaters should only have stones in the central compartment, i.e. the two compartments on either side must not covered. Do not place any stones on the grille on top of the heater.

See the user guide for the heater for further information of placement of stones in the heater.

Answer: Call the nearest service company.

When your heater is hot, you can pour water over the stones to increase the humidity in the sauna. The amount of water you pour on the stones each time will depend somewhat on the size of the heater. One scoop of water, about 15 cl. is fine. If the water runs out of the bottom of the heater, it means that you've poured too much water or the stones are not hot enough. Wait a few minutes before you pour on more.

Answer: First check the fuse box to see whether a fuse has blown. Look to see if all the heating elements are glowing when the heater is turned on. If they are not, it might be because the heater's overheat protection has tripped.

Other factors that affect the heating in the sauna are ventilation, position of the temperature sensor, how well sealed and insulated the sauna is and whether the heater's output is correctly sized for the sauna. Don't forget that if your sauna walls are made of materials such as stone, tiles, concrete or glass, a greater output is required to heat the sauna than would be needed for an insulated wooden sauna.

If everything seems to be in order but the sauna is still not heating up properly, contact the dealer where you purchased the heater.

Answer: Contact the nearest contract service company. Click here to find a dealer or distributor close to you

Answer: Yes, but all the walls and ceiling must be thermally insulated.

Yes, in most cases it's possible to replace the heating coil elements. Contact a Tylö dealer for more information. Click here to find your dealer.

First check to see whether a fuse has blown or the circuit breaker has tripped. If that's not the reason, it is likely that the overheat protection has shut the heater off. Tylö's sauna heaters have a temperature limiter built into the switch box at the bottom of the heater. This is tripped automatically if there is any risk of overheating. Always contact a qualified electrician to re-set the temperature limiter if it is not possible to re-set it on the outside of the heater.

Answer: If the overheat protection trips, it is usually an indication of poor or inadequate ventilation through the heater and the sauna room. Always follow the instructions in the heater manual about the design and specifications for ventilation in the sauna.

Always check the stone compartment if the overheat protection thermostat trips. If the stones have become compact, restack them to allow for the free flow of air between them.

Always contact a qualified electrician to re-set the overheat protection thermostat if it is not possible to re-set it on the outside of the heater.

Answer: There is a grey cover next to the thermostat control. Remove this cover and re-set the overheat protection using a pencil or similar object.

Answer: No. The sauna heater and the control centre are always type approved with each other.

If you have an older Tylö model heater, even if it’s  from the 70s or 80s or later, it's usually possible to connect it to a more modern control like relay box Commercial lite with Pure or Elite control panel. Contact your Tylö dealer for more information. 

Answer: The electronic temperature sensor is more accurate than the mechanical thermometer and reacts faster to changes. The measurement locations are not the same and temperature is different depending of the height and distance from the heater.

Answer: Control panel Pure and Elite can be placed inside the sauna provided it is a Tylö built sauna room. Follow the instructions given in the manual for each product on installing the control panel inside the sauna room. 

Where the temperature sensor should be placed is depending on what model of control panel you have. The sensor should never be placed directly above the heater nor to far from it. Follow the instructions given in the manual for each product.

In a steam room, the sensor should be about 180 cm from the floor and well away from the steam head.

Answer: The sensor comes with a four-meter-long cable. If necessary, it can be elongated with a two-wire cable. 

Answer: The temperature limit for the steam production function has probably tripped. This sometimes happens when you take a traditional dry sauna without water in the tank because of the radiant heat that is produced. The temperature limiter reset button is at the bottom of the Sense Combi models. Press the button firmly until you hear it click. It can also be for Sense Combi Pure models that the temperature level is set too high. To activate steam function from start set temperature setting to max level 5.

Answer: The tanks of the larger Combi heaters (6-10 kW) hold about 5 liters of water. The smaller Sport Combi 4 tank holds about 2.5 liters. The 6-10kW heater emits an audible signal when the tank is full. 

Answer: Contact your nearest Tylö dealer We have spare parts for models of Tylö steam showers and shower cabins, with integrated mixer tap, manufactured after 2003. We have a limited stock of spare parts for earlier models.

Answer: Contact a Tylö dealer. You can find your nearest Tylö dealer using the dealer search function on our website.

Answer: Some water droplets will always come from the steam outlet since part of the steam will condense to water so it is not a sign of any problem. But if more water than usual comes from the steam head, the most likely reason is a coating of limescale (calcium) on the electrodes which sense the water level. It is also possible that the extractor hose to the electrode pipe is blocked so steam generator needs service.  

A steam sauna is a sauna with a lower temperature, a slightly higher humidity, but the heat is still generated by a sauna heater.

A steam room has a temperature of about 50 degrees and the humidity level is 100%. Steam is produced by a steam generator and this heats the room and keeps the humidity level high.

Answer: Yes and no.

In general, steam rooms for private use, or that are used for shorter periods of time, do not need their own ventilation.

However, for reasons of hygiene and performance, all steam rooms that are used for more than two hours at a time must be connected to a mechanical air extraction system.

This should be designed for an air exchange rate of 10 to 20 m3 of air per person per hour. Without this ventilation, the steam room's heat losses are reduced, which also means reduced production of steam during periods of continuous operation.

Answer: You can use Prisol tubing, but the plastic coating around the tube may become brittle and crack after some time due to the high temperatures which reach 95-98 degrees. We recommend using rigid, insulated, copper tubes. Make sure there are no sharp, angular bends in the tubes.

Answer: Yes, you can. Provided there is sufficient space around the steam generator so that it can be serviced and maintained. You must also make sure that it is well ventilated. There should be about 50 cm of space all around a VA steam generator to allow for it to be serviced. We recommend 30 cm of space around the sides and 50 cm above a VB steam generator.

Answer: No, you can't. It must be installed in a dry, well-ventilated space.

Answer: Yes, the steam generator has to be descaled. How often will depend on the water quality and how long the generator is in operation. You can find specific instructions in your product manual. When water boils, the steam that leaves the generator is pure water vapour. Any calcium and minerals that are in the water remain inside the generator and form a layer of deposits that can eventually damage the generator if not removed.

Answer: The temperature varies depending on the size of the room and the ambient temperature. The temperature inside an infra-red cabin does not matter a great deal because you feel the infra-red rays warming your body.

Answer: Unfortunately, we do not offer custom-made cabins at this time. Our infrared cabins are available in four sizes. 

One alternative is the possibility to add infrared panels to your sauna room to be controlled together with Sense Elite heater. 

See the Infrared product page on our website for more information. 

Answer: It is two metres long and has a 230V plug.